A message from the Practice
We would like to reassure our patients that we are here for you during this difficult time.
Both of our Practices at Combe Down and Odd Down remain open, but for your safety and ours we have needed to adjust the way that we work. All appointments with our GP’s will initially be a telephone consultation and if it’s felt that you need to be seen face to face, the GP will arrange this. Our Nursing team is working hard to ensure that all urgent care is still carried out. Such urgent care includes:
- INR testing
- Urgent blood tests
- Child immunisations
- Urgent dressings
Routine disease monitoring and the NHS health check are deemed non-essential.
Our reception and administration teams have been working as best as they can to answer the telephone and assist with enquiries as guidance is updated. This has sometimes meant that there is a delay in answering calls so please bear with us – our teams will get to you as soon as possible.
These new measures that we have put in place have at times meant that we have needed to cancel non-essential appointments at sometimes short notice. We apologise for any inconvenience but hope that you can appreciate that it is ultimately for your benefit, and that of the wider community.
Thank you for your patience and support.
Stay home. Protect the NHS. Save lives.
The Combe Down Team.
Thank you to everyone who is supporting the Practice. We appreciate all the good wishes we’re receiving.
We thought it would be helpful to answer some of the most frequent questions we’re getting:
- We’re unable to grant prescriptions early at the moment, or provide extra just in case. The pharmacies are struggling and we don’t want to create supply problems. Please help us by submitting your requests on time, rather than early. We will not be able to process them before the due date. If you have any medication worries, give us a call and we’ll do our best to help.
- If you need to provide your employer with evidence that you are isolating, visit https://111.nhs.uk/isolation-note/ At the moment, the government and NHS England have instructed GP practices not to provide fit notes for isolation.
- There is a lot of worry about whether people should self isolate and for how long. We’re not able to advise you individually but the guidance we recommend and follow is found at www.nhs.uk
- Please think twice before stepping foot in the surgery. We are trying to reduce footfall to protect you and our staff. Please access our services online if at all possible. Sign up for DoctorLink or the NHS App. Both are really helpful for accessing advice or organising your prescriptions.
- Please be understanding if we have to cancel your routine appointment. We are doing our best to focus on essential services and any decisions to cancel are taken in light of advice from Public Health England and NHS England.
- Please don’t shout at our staff when they can’t help you with the things above. We are doing our best to ensure you get the care you need.
Once again, a heartfelt thank you for helping us to help you. From all the staff at Combe Down Surgery.
Ordering Medication & Contraception
Please order your medication online through the GP online services, or in the usual way that you request repeat prescriptions. There is no need to ask for extra medicine from your pharmacist or GP. The supply chain remains resilient against the current coronavirus outbreak.
If you are currently taking the pill and your prescription is due; please request it at the usual time and in the usual way. if your blood pressure is due at this time, we would strongly suggest postponing the blood pressure check for the foreseeable future. We will ensure that you have enough medication to continue to be protected
If you receive a Depo Provera (contraceptive injection), please contact the Practice.
For patients who already have a coil and believe that this needs replacing in the next 3 months; please be reassured that this can be postponed and you will still have contraceptive protection. We will contact you when we are able to re-establish this service.
For patients with a contraceptive implant; it can remain in longer than the advised 3 years, while still providing contraceptive protection. During these uncertain times we have been advised to postpone the renewal or new insertions of these implants.
If you have any queries please contact the Practice to discuss.
Covid-19 Principle Trial
Combe Down Surgery are participating in a clinical trial exploring treatment for the COVID-19 Virus. the Principle trial is eligible for those over the age of 65, or those that are aged 50- 64 with certain conditions. . If you are experiencing a new or worsening continuous cough and/or a high temperature and have had it for less than 14 days and are not starting to feel better; you may be able to take part in the trial. For more information please visit https://sentry.phc.ox.ac.uk/prinscreen/PRS