An update from Combe Down Surgery on how we are working- 30/12/2021

Dear Patient

At Combe Down Surgery we pride ourselves in providing an outstanding service to our patients.

Due to our increasing population and the consequent number of patients registered at the surgery, demand for appointments is higher than ever. With advances in medical care and treatment, people are living longer and need support with long-term health conditions. To enable us to continue to provide the care and support needed, we are working to increase the number of appointments and to upskill our workforce of doctors and nurses, as well as reviewing and developing our appointment system and processes. We plan to continue to provide care for our patients with urgent problems as well as those with longstanding conditions.

At the start of the Covid-19 pandemic in March 2020, we adopted a telephone first appointment system, whilst continuing to see patients face-to-face when required. We have increased the availability of being able to book a face-to-face appointment at the first contact for those who need it, but if this is not immediately available, your GP or nurse will be able to arrange it. We are also planning to adopt a more flexible pre-bookable system with more on-the-day telephone appointments for urgent problems.

Covid-19 cases are high across the country, and there is uncertainty around the Omicron variant.  The vaccination reduces the severity of infection and we encourage everyone to ensure they are vaccinated to protect themselves and the community.

The surgery has infection prevention and control measures in place. If you need to come to the surgery in person, you must wear a mask (unless exempt), sanitise your hands and maintain social distancing requirements.

Staff sickness due to Covid-19 may impact the service we are able to provide this winter, and there are a finite number of appointments available each day. Before you call for an appointment, please visit the NHS website to gain advice and guidance regarding symptoms and treatments. Alternatively, please visit a pharmacy where a pharmacist will be able to advise you – they have private consultation rooms if required.

If you should need urgent support when the surgery is closed, please go online to or call NHS 111. If your condition is life-threatening, please call 999.

We appreciate your continued support and understanding at this extremely busy time.

With very best wishes for Christmas and healthy New Year from

Combe Down Surgery