Monthly Archives: March 2020

Ordering Repeat Medication & Contraception

Please order your medication online through the GP online services, or in the usual way that you request repeat prescriptions. There is no need to ask for extra medicine from your pharmacist or GP. The supply chain remains resilient against the current coronavirus outbreak.


If you are currently taking the pill and your prescription is due; please request it at the usual time and in the usual way. if your blood pressure is due at this time, we would strongly suggest  postponing the blood pressure check for the foreseeable future. We will ensure that you have enough medication to continue to be protected


If you receive a Depo Provera (contraceptive injection), please contact the Practice.


For patients who already have a coil and believe that this needs replacing in the next 3 months; please be reassured that this can be postponed and you will still have contraceptive protection. We will contact you when we are able to re-establish this service.


For patients with a contraceptive implant; it can remain in longer than the advised 3 years, while still providing contraceptive protection. During these uncertain times we have been advised to postpone the renewal or new insertions of these implants.


If you have any queries please contact the Practice to discuss.

Important changes to our appointments

We are making changes to the way we see patients. With immediate effect, all appointments will be by telephone initially.

If it is clinically necessary to see you the GP or Nurse will book you in. Please call if you require our care, but we would ask all our patients to consider whether they can manage at home, or defer their appointment at this time.

  • If you are unwell with a cough or high temperature (37.8c) then you need to self isolate for 7 days.
  • If you live with other people, the whole household must isolate for 14 days, even if some people have no symptoms.
  • Please do not come to the surgery.
  • If you are unable to cope with your symptoms, please use the 111 online service, or call 111 for advice.

Please remember our staff are in the same situation as you; we may be short staffed or have to cancel appointments at short notice. We are grateful for your support and understanding and will do our best to keep you updated as guidance changes.

Doctorlink – Our new online advice and symptom checker service

Combe Down Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; Doctorlink is our new online service where you can access advice and appointments online.

Sign-up is simple and you can register here

For all urgent appointment, we ask that you undertake a symptom assessment through Doctorlink.

The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required at Combe Down Surgery, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker). The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.