The Practice is
dedicated to achieving and
maintaining a quality health service
to meet the needs of our patients.
We aim to see all patients who wish
to see a healthcare professional
within 48 hours. We provide all our
services in a courteous manner.
You can help us by:
- Providing us
with any change of address,
telephone number or name, so that
our records are kept up to date.
- Arriving
promptly for you appointment.
- Treating our
staff politely. We know you are
often unwell when you visit us and
we do our best to help you.
- Cancelling any
appointment you do not need so
that someone else can take your
place (If you do not attend and do
not cancel we may consider
removing you from our list).
- Ordering your
repeat prescriptions in plenty of
time.
- Switching off
your mobile phone whilst on the
Practice premises.
Removal of
Patients from Practice List
We would remove patients from our
list in the following circumstances:
- Living outside
of the Practice area.
- Irretrievable
breakdown of the doctor-patient
relationship.
- Violence or
threatening behaviour to any
Practice staff.
- Rudeness to any
practice staff.
- Persistent non
attendance without cancelling
booked appointments.
We will not remove
patients from our list because of:
- Costly
treatment.
- Patients
suffering from any particular
clinical condition.
- Their age.
Zero Tolerance
We have a Zero
Tolerance Policy of violence against
all practice staff. We will
immediately remove any patient from
our list for violence or abuse
against any practice partner or
employee.
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