|The Practice is
dedicated to achieving and
maintaining a quality health service
to meet the needs of our patients.
We aim to see all patients who wish
to see a healthcare professional
within 48 hours. We provide all our
services in a courteous manner.
You can help us by:
- Providing us
with any change of address,
telephone number or name, so that
our records are kept up to date.
promptly for you appointment.
- Treating our
staff politely. We know you are
often unwell when you visit us and
we do our best to help you.
- Cancelling any
appointment you do not need so
that someone else can take your
place (If you do not attend and do
not cancel we may consider
removing you from our list).
- Ordering your
repeat prescriptions in plenty of
- Switching off
your mobile phone whilst on the
Patients from Practice List
We would remove patients from our
list in the following circumstances:
- Living outside
of the Practice area.
breakdown of the doctor-patient
- Violence or
threatening behaviour to any
- Rudeness to any
- Persistent non
attendance without cancelling
We will not remove
patients from our list because of:
suffering from any particular
- Their age.
We have a Zero
Tolerance Policy of violence against
all practice staff. We will
immediately remove any patient from
our list for violence or abuse
against any practice partner or
This surgery is committed to
providing a safe, comfortable
where patients and staff can be
confident that best practice is
followed at all times and the safety
of everyone is of paramount
All patients are entitled to have a
chaperone present for any
examination or procedure where they
feel one is required. This chaperone
be a family member or friend. On
occasions you may prefer a formal
to be present, i.e. a trained member
Wherever possible we would ask you
to make this request at the time of
booking the appointment so that
arrangements can be made and your
appointment is not delayed in any
way. Where this is not possible we
endeavour to provide a formal
chaperone at the time of request.
occasionally it may be necessary to
reschedule your appointment.
Your healthcare professional may
also require a chaperone to be
certain consultations in accordance
with our chaperone policy.
If you have any questions or
comments regarding this, please