• Providing us with any change of address, telephone number or name, so that our records are kept up to date.
• Arriving promptly for you appointment.
• Treating our staff politely. We know you are often unwell when you visit us and we do our best to help you.
• Cancelling any appointment you do not need so that someone else can take your place (If you do not attend and do not cancel we may consider removing you from our list).
• Ordering your repeat prescriptions in plenty of time.
• Switching off your mobile phone whilst on the Practice premises.

Removal of Patients from Practice List

We would remove patients from our list in the following circumstances:

• Living outside of the Practice area.
• Irretrievable breakdown of the doctor-patient relationship.
• Violence or threatening behaviour to any Practice staff.
• Rudeness to any practice staff.
• Persistent non attendance without cancelling booked appointments.

We will not remove patients from our list because of:

• Costly treatment.
• Patients suffering from any particular clinical condition.
• Their age.

Zero Tolerance

We have a Zero Tolerance Policy of violence against all practice staff. We will immediately remove any patient from our list for violence or abuse against any practice partner or employee.

Chaperone Policy

This surgery is committed to providing a safe, comfortable environment
where patients and staff can be confident that best practice is being
followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation,
examination or procedure where they feel one is required. This chaperone may
be a family member or friend. On occasions you may prefer a formal chaperone
to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of
booking the appointment so that arrangements can be made and your
appointment is not delayed in any way. Where this is not possible we will
endeavour to provide a formal chaperone at the time of request. However,
occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for
certain consultations in accordance with our chaperone policy.

If you have any questions or comments regarding this, please contact the
Practice Manager.